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Frequently Asked Questions

Do I have to order online?

Our order enquiry form has been designed to ease the process, but if you prefer to speak to a human our sales team are manning the phones during normal business hours and will be happy to help you process your order. Call +44 (0)1494 530913.

I'm unable to complete your order enquiry form to my exact design. What do I do?

That's OK, just send the partially completed form and our sales team will pick it up and clarify with you where needed.

I can't find what I'm looking for on your website. Can you make other designs?

All our caps are custom made to your design. Call our sales team on +44 (0)1494 530913 and they will be happy to help.

What are your imperial and metric sizes?

Please click here for a printable PDF version of this size chart to help with working out the quantities for your order.

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What are your caps made of?

All our caps are made from 100% Melton wool. They are fully satin lined.

How are your caps made?

Our caps are all handmade to our own template. You can view the whole process here.

How long will I need to wait for my caps?

We aim to deliver to you from between 3 and 5 weeks from final confirmation of order details. During busy periods this may increase, but we will advise you of the anticipated delivery date when confirming your order details. We offer a bespoke service and as such we do aim to keep in touch with you throughout the process.

If you have an urgent situation and need your caps sooner, please do call us as we will do our best to expedite whenever possible.

Can you supply other co-ordinating items ... like ties?

We can provide a range clothing to match your team colours, including ties, blazers, sweaters and trousers. Send us an enquiry and we will call you back with details.

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Contact Us

Incredible Sports Company Limited
Unit 15 Riverside Business Centre, Victoria Street, High Wycombe HP112LT

Call +44 (0)1494 530913 | Email sales@gentlemenplayers.com